1. What payment methods can I use and when will I be charged?

We accept the following debit and credit cards: Visa Credit Card, Visa Debit Card, Mastercard Credit Card, Mastercard Debit Card and American Express.

We also accept: Ralph Lauren gift cards, AfterPay & PayPal.

You will be charged when you place your order.

2. When will my order ship, and when will my Create Your Own order ship?

Regular orders are shipped according to the timeframes stated in the Shipping section on our website. You may expect delivery within 7-10 business days.

Create Your Own orders are manufactured according to customers' specifications and orders including Create Your Own products will take longer than regular orders to deliver. Please expect delivery within 10-14 business days. Customised products including Create Your Own products cannot be returned or exchanged.

3. What if I change my mind and want a different size or colour after my order is placed?

Once an order is placed at RalphLauren.com.au, you will have approximately 15 minutes from the point of purchase to cancel your order.

Please refer to our Return and Exchange Policy if you missed the 15 minute window.

4. What if I am not pleased with my selection? Can I return the purchase? And if my order arrives damaged?

If you are not completely satisfied with a good purchased at RalphLauren.com.au, you can return it to us within thirty (30) days from the date of purchase for a refund or exchange by following the steps outlined in the Returns section of our website. Products purchased through RalphLauren.com.au can be returned or exchanged at select Ralph Lauren stores or through our website.

We manufacture our Create Your Own items according to customers specifications which means they are personalised to our customers' individual requirements. As such, these items are non-returnable.

Please also get in touch with our Customer Assistance Team on OnlineAssistance@ralphlauren.com.au, if your order arrives damaged, and one of our advisors will be happy to help.

5. Can I return a Create Your Own Item?

We manufacture our Create Your Own items according to customers specifications which means they are personalised to our customers' individual requirements. As such, these items cannot be exchanged or returned.

6. What carrier do you use to ship your orders?

We ship via Team Global Express for all options. Team Global Express delivers packages Monday through Friday from 8 A.M. to 5 P.M and may require signature. Please select a delivery address where you will be present at time of delivery.

Delivery schedules are subject to product availability and payment clearance. Actual delivery times may also vary depending on shipping locations.

7. Can I exchange purchases made with AfterPay or PayPal?

Unfortunately, at this time we cannot offer exchanges on orders purchased with Afterpay or PayPal. Refunds will be accepted for both methods.

8. Am I able to redeem my virtual gift card in stores?

Virtual gift cards are accepted in all of our Australian stores. You must present your unique barcode for redemption.

9. Why was my order split into multiple packages?

Due to stock availability, orders with multiple items may be fulfilled from different locations. If you suspect your order is missing an item, please check the packing slip within yout order before contacting customer assistance.

10. Where can I purchase childrenswear?

Polo Ralph Lauren childrenswear products are currently only available on RalphLauren.com.au. However, it may available through out partners and in our outlet locations.

11. Do you offer extended returns for Christmas?

Yes we do. Purchases made between 30th November  - 30th December 2025, may be returned or exchanged up until 1st February 2026 provided our return policy conditions have been met. Items purchased outside of this period are subject to our 30-day free returns policy.