TERMS OF SALE
1. Introduction
These provisions apply to purchases of products on ralphlauren.com.au (the "Website") for delivery in Australia only (hereafter the "Territory").
Please read the following terms of sale (the "Terms of Sale") carefully before purchasing any product on the Website. By purchasing any product using this Website, you agree to be bound by these Terms of Sale.
We may change our Terms of Sale from time to time. We recommend you to check the latest version of the Terms of Sale whenever you place an order. Each time you make a purchase from the Website the current version of the Terms of Sale as set out in the Website will apply to that purchase.
The products available on the Website are offered for sale by Ralph Lauren Australia Pty Ltd ("Ralph Lauren"), a company registered in Australia with ABN 118 847 359. Our registered office is at Level 6, 1333 Kent St, Sydney, NSW 2000 Australia.
In these Terms of Sale the terms "we", "us" and "our" refer to Ralph Lauren and "you" refers to you, the user of the Website who is making the purchase.
2. Eligibility to purchase product from this Website
You do not have to register to explore the Website or to purchase products through it, but registering and creating an account with us will allow you to fully enjoy the Website. Not only will shopping be easier, but your entire experience with us will become customised over time.
By creating an account, you can store credit card information for easier and faster checkout, maintain an address book, review your order history and edit billing or delivery information.
When you register or make purchases through the Website, you will be required to provide certain information including your name, phone number and e-mail address. You will also be required to provide valid details of a credit or debit card (or such other payment mechanism as is permitted by these Terms of Sale) which you are legally entitled to use. We reserve the right to request additional evidence or proof of billing information where we think this is necessary. You warrant that all information you provide to us at any time is true, accurate and complete.
Please find a copy of our Privacy Notice here.
By placing an order through this Website you warrant that you are at least eighteen (18) years old and that you are capable of entering into legally binding contracts.
We only deliver to addresses within the Territory.
3. Shopping Bag and Wish List
The Shopping Bag holds the products you have selected to purchase while you shop. Products you place in your Shopping Bag will remain there until you purchase them, remove them or move them to your Wish List. They will remain there even after you leave the Website unless they go out of stock before you complete your purchase in which case they will be automatically removed from your Shopping Bag.
If you have a registered account, your Wish List allows you to store details of products that you are thinking about buying. This feature saves your selections even after you leave the Website, making it easy to relocate and purchase your favourite products in the future. Products will remain in your Wish List until they are moved to your Shopping Bag or removed. The Wish List feature is only available if you have a registered account.
Please note that products in your Shopping Bag or on your Wish List are not reserved for you, and they will be available for purchase by other customers until you have submitted and we have confirmed your order for them in accordance with these Terms of Sale.
4. Making a purchase
In order to purchase a product using this Website, you must add it to your Shopping Bag and then indicate that you wish to purchase that product by proceeding to the Checkout section of the Website and entering the relevant information where instructed. You will be provided with an opportunity to review your order, check the total price of your order and the information you have provided and correct any input errors before confirming your purchase. Finally you will have to confirm that you have read and agree with these Terms of Sale.
Once you have submitted your order, we will send an email to the email address you have provided acknowledging receipt of your order and setting out details of the ordered product(s). This email does not constitute an acceptance of your order - only a confirmation that we have received it. You are encouraged to download, save or print a copy of your order confirmation and these Terms of Sale for your records.
Once we have acknowledged receipt of your order, we will check that we have your product(s) in stock.
The information on this Website does not constitute a binding offer to sell products described on the Website, but rather constitutes an invitation for you to make an offer to purchase the products (an invitation to treat). The contract between us will be concluded when we accept your offer to purchase by emailing you to confirm that your offer is accepted and the product(s) have been dispatched. The contract for your order will be concluded in the Territory, and the language of the contract will be English.
Your credit or debit card will be charged when your order is ready for dispatch.
When we e-mail you the confirmation that your product has been dispatched we will attach an electronic invoice in respect of your order. Please note that we do not issue paper invoices.
5. Products on this Website
Not all of the products we sell are available for sale through the Website. Additional products are available in Ralph Lauren stores and corners all around the world. Please visit us on ralphlauren.com.au in order to find the nearest points of sale.
In the event that a product you have ordered is unavailable, we will inform you of this within seven (7) days of receiving your order. We will, where possible give you the option to order a different product of the same type or alternatively, to cancel your order. Should you opt to cancel your order no charge will be made to your credit card and, in the event that your debit card has already been charged, a full refund will be made.
We have made every effort to display the colours and textiles of our products that appear on the Website as accurately as possible; however, as computer monitors vary, we cannot guarantee that products will be exactly as depicted on the Website. Please note, however, your rights to request refunds or other action as set out in sections 15, 16 and 17 of these Terms of Sale below.
6. RL Custom Shop
Customisation is available for some but not all of our products. Where customisation is available you may request the addition of a combination of letters to be applied to the product as well as to change the colour of the product, the embroidery and the Ralph Lauren pony logo. While we accept most customisation requests, we cannot accept those that we consider inappropriate or detrimental to our product and/or brand. If we do reject a customisation request we will cancel your order and notify you by e-mail. If we cancel your order after your chosen payment method has been charged we will refund the payment to you.
Whilst we have the right to decline your request to customise our products, you acknowledge that you are solely responsible for any request you make. You warrant that you have the right to make your request and that customising our products in accordance with your request shall not infringe the rights of any third party. You agree that you will have no (intellectual property) rights in your customisation. You agree and understand that you have no exclusivity in any customisation and shall have no claim against us or any other party in the event a personalisation identical or similar to yours is used or designed by any person.
7. Prices
All prices shown on this Website are in Australian dollars and inclusive of GST. All prices are applicable to purchases made in the relevant Territory only. If your chosen payment method is not denominated in Australian dollars, the final price of any products you purchase will be calculated in accordance with the exchange rate on the date your payment provider processes your payment.
The price of the RL Custom Shop service will vary. The method of calculating the final price will be confirmed to you before we ask you to confirm your order.
Delivery charges are calculated in accordance with the Shipping Policy available on the Website. You will be shown the charges for delivering your order before we ask you to confirm your order.
From time to time we may offer certain promotions for eligible purchases or eligible customers. Please ensure that you read the terms of the promotion and enter any applicable promotional code on the Payment page or the Check Order page. If your promotional code qualifies, your deduction will be displayed in the payment summary. Only one promotional code per order will be accepted. Please note that we reserve the right to cancel orders in the event that an unauthorised promotional code is used. A promotional code cannot be applied retrospectively to orders that have already been placed.
If an error is discovered in the price of any product you have ordered prior to our dispatching it to you, we will: (i) where the correct price is lower, refund you the difference or reduce the balance of the price payable to us; or, (ii) where the correct price is higher, contact you and offer you the option to either confirm your order at the correct price or cancel your order. We do not have an obligation to provide any product to you at a lower price where we have made a pricing error and we notify you of the error before we have dispatched your order.
8. Our right to refuse or cancel an order
We reserve the right at any time after receipt of your order to decline your order, or any part thereof, in our sole discretion, at any point prior to acceptance of your order by us - even after your receipt of an order confirmation or after your chosen payment method has been charged. If we cancel after your chosen payment method has been charged, we will refund the payment to you.
We will only decline your order if it is reasonably necessary for us to do so, and we will explain that reason to you when we notify you that your order has been declined.
You may not purchase any product from this Website for resale by you or any other person. Products will only be sold in quantities that are compatible with your own personal use. We reserve the right to restrict the quantities of any product being ordered by any one person or being delivered to any one address. We shall be entitled to cancel any order placed by you that we believe has been made for the purpose of resale. In such event we reserve the right to refuse or cancel all subsequent orders from you. We also reserve the right to reject orders from any customer with whom we have an ongoing and genuine dispute regarding a prior order. We may cancel any order if we suspect any fraudulent activity and may refuse to process orders from customers with a previous fraudulent order history.
9. Website Price Guarantee
If we make a permanent price reduction on any product you have purchased from the Website, you may request a refund of the price difference if your purchase meets the requirements set out in this paragraph. This price guarantee only applies for a limited period of time. To be eligible, your request for a refund must be made within ten (10) days of delivery of the relevant product. Please be aware that the exact style, size and colour of the relevant product must be available for purchase at the time you request the refund in order to qualify for the price adjustment. Price adjustments are accepted on products purchased at the full retail price only. Please note that promotional sales prices are not permanent price changes and are not included in this guarantee. Please Contact Us to request credit for a price adjustment or obtain further details.
10. Gift Packaging
Gift packaging is complimentary for most purchases made via the Website. When prompted at the Check Out page, please let us know whether you would like to make your purchase a gift. Each gift will arrive elegantly presented in our signature navy box. We will include your personalised message, if you like, as well as a receipt (excluding pricing information). We do not sell our gift boxes and we reserve the right to limit the number of gift box requests per order or per customer. If you have any questions, please Contact Us.
11. Personal Shopping
Please contact Customer Assistance at customerassistance@ralphlauren.com.au] and ask for a personal shopper to assist you with your purchase. This service will help you to find the perfect gift, provide you with information and answer any questions you may have about our products or the Website.
12. Methods of Payment
Full payment is required before an order can be dispatched to you. You can use any methods of payment provided by our payment partners as listed on our Website, or pay with Ralph Lauren gift cards or online gift certificates (where available).
In the event that the sum due from you for your order cannot be debited or charged for any reason outside of our control, your order will be cancelled.
For your convenience, your credit or debit card information can be stored in Your Account. For more information, see our Privacy Notice. For added security, the billing address you provide must exactly match the address on file at your debit or credit card. The processing of your order may be delayed if these addresses are different.
We will prosecute any fraudulent activities relating to any attempt to reverse or seek a refund of a valid charge for an order that has been properly fulfilled and delivered to you and is not subject to a right of return or refund.
13. Order Tracking and Delivery
Once your order has been confirmed, we endeavour to dispatch purchases within two (2) working days of confirming your order (working days exclude Saturdays, Sundays and public holidays), and to deliver your order in accordance with the timescales set out in our Shipping Policy.
Stated delivery times are estimates only and are measured from the date of dispatch. Each address you instruct us to deliver to, including gift-recipient addresses, is considered a separate order and is subject to applicable delivery charges. Customising a product requires additional processing time for your entire order, and all orders that include RL Custom Shop product may take longer to deliver.
Once your order is placed, we will send an e-mail confirming the details of your order and the selected delivery method. Your Order History on the Website lists the current status of pending orders. You may check your order status through the Order area of My Account or Check Order page. You can also Contact Us. We will email you a confirmation once your order is ready for dispatch.
We require a signature for all products delivered using this Website. All responsibility and risk for the products you have purchased through this Website passes to you on delivery. In the event that you have purchased a product as a gift for a third party you agree that signature by a person at the stated delivery address is proof of fulfilment of your order.
For security reasons, Ralph Lauren cannot ship any order to post office boxes or accept any order where it is impossible to identify the individual delivery address. Ralph Lauren's policies do not allow products to be reshipped and therefore we cannot ship to an address associated with a "freight forwarding company". We do not deliver outside the relevant Territory. We do, however, have Ralph Lauren stores all over the world. Please use the store locator on the Website to find the store nearest you.
14. Buy-Online-Pick-Up-In-Store
The Buy-Online-Pick-Up-In-Store option allows you to shop online and pick up your order in-store. Orders are typically available within 1 business day subject to store opening hours and product availability.
Items available for the Buy-Online-Pick-Up-In-Store option will display a “Find in Store” button on the product page. You may also choose the Buy-Online-Pick-Up-In-Store option in your bag by selecting the “In-Store Pick-up” button. Find and select the store where you would like to pick up your order. Then place your order with the "In-Store Pick-up" option selected during checkout. Please note, not all products online are available in-store and not all stores are currently providing this service. Only selected Ralph Lauren stand-alone stores in the Territory offer in-store pick up service. As such, your closest store may not be eligible for store pick up at this time or may not offer this service due to stock availability. Please refer to the store location list at checkout to see if your nearby store offers an in-store pick up option.
The Buy-Online-Pick-Up-In-Store option is only available if all items in your basket are available at a single designated store, and thus you can only choose one store for your pick up. Multiple store locations cannot be selected within the same order. If you prefer to pick up at multiple store locations, you must place separate orders and choose a different store for each order.
Once your Buy-Online-Pick-Up-In-Store order is placed, you will be charged and we will send you an order confirmation email. Confirmation does not guarantee inventory availability. Should your product become out of stock before we are able to fulfill the order, your order will be canceled and we will process a refund through your original payment channel. As we start processing your order as soon as the order is placed, we cannot make changes after it is placed. You may request the cancellation of your order up to 15 minutes after order placement.
When your order is ready for pick up, you will receive an email with instructions for picking up your order along with the store contact information. Depending on what time your order is placed and when your selected store closes, your order may not be ready until the following day.
Your order pick up email will have the store contact information along with pick up instructions and a pick up code. At pick up, you will need to present valid photo ID (e.g. driver’s licence, passport), your order number, the order confirmation email and pick up code.
We will hold your order for 7 days from the day the order is placed. If your order is not picked up within this 7-day period, it will be cancelled, and we will process a refund through your original payment channel. At this time, we cannot support an extension beyond our 7-day pick up window. Alternatively, we invite you to place the same order for online delivery or visit one of our stores.
Should you have any questions about picking up your order, please Contact Us.
15. Your right to Cancel an Order and Returns
You may cancel your order at any time from placing your order until thirty (30) calendar days of receipt of the product. You may also have other rights in the event that the product you received is defective in some way. For further details on our returns policy and how to cancel an order, please see our Returns and Exchanges Policy below.
16. Exchange
We only accept exchanges of products for the same style/model. Otherwise, please request for a return and place a new order through the Website or through our Customer Assistance. For further details on how to request for an exchange, please see our Returns and Exchanges Policy below.
17. Returns and Exchanges Policy
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
• to cancel your service contract with us; and
• to a refund for the unused portion, or to compensation for its reduced value.
You are entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
We also provide you with the following rights of refund, which are in addition to the rights and remedies that you have under the Australian Consumer Law.
If you have changed your mind about an item purchased online from this website, you can return it to us and/or request for an exchange within thirty (30) days from the date of purchase to obtain a refund by following the steps outlined below.
We offer free return and exchange and no delivery processing fee will be charged. We reserve the right to cancel, revise, suspend or terminate all or any part(s) of this offer at any time without prior notice or reason. For tem that is faulty, no processing fee will be charged.
For both return and exchange, merchandise must be returned in its original condition in order to be accepted. Merchandise must be unworn, unwashed and in a resalable condition. Returned/Exchanged items must be accompanied by the original invoice, all packaging, hang-tags and any related accessories and instruction booklets. No refund/exchange will be processed for items that are returned incomplete, damaged or soiled.
Please note that, unless they are defective or return or exchange is otherwise permitted under applicable laws, certain products cannot be returned or exchanged:
• Bespoke customized goods (including those ordered using the RL Custom Shop);
• Perfume and fragrance including diffusers;
• Watches and Fine Jewelry (except earrings which are non-returnable) must be in perfect condition, with all protective materials, tags and stickers attached. To return watches and fine jewelry, please email Customer Service on CustomerAssistance@ralphlauren.com.au
• Swimwear and underwear, where hygiene strip had been removed (please note that in the interests of hygiene, swimwear and underwear must be tried on over your own underwear without removing the adhesive strip);
• Facemasks, if the sealed packaging has been opened;
• Items marked “Final Sale” or “Non-Returnable” at the time of purchase.
We may refuse returns where products are soiled, show signs that they have been worn, the tags have been removed or the adhesive strip has been removed. Alternatively we may make a deduction from any refund due to you for loss in value of any product you return, if the loss is the result of unnecessary handling or use by you.
We will prosecute any fraudulent activities, including without limitation, any attempt to reverse or seek a refund of a valid charge for an order that has been properly fulfilled and delivered to you and is not subject to a right of return.
Online purchases may be returned at select Ralph Lauren stores. However, for the time being, we are unable to offer exchanges in-store or at any other point of sale for online orders.
Customers wishing to make an exchange for a product purchased online must follow our online exchange and return procedure (please see below for procedure in detail).
For gift return, please submit a request here or contact Customer Assistance at OnlineAssistance@ralphlauren.com.au.
Products purchased from Ralph Lauren stores and other points of sale must be returned to a store in person.
Online Return/Exchange Procedure for products purchased via the Website and delivered to your designated address:
* Click here to create a return/exchange request.
* Please carefully pack your item(s), e.g. placing it inside the container which your merchandise came in.
* No need to print a return label, our appointed courier/service provider will look after this upon collection.
*Your return will be collected generally within 2 business days (except for weekends and holidays). Please ensure to be present at the designated date of the collection.
* Your return/exchange must be collected from the address of your original order.
If you would like to arrange a specific time frame for your return collection or if have any questions about the returns and exchanges procedure, please do not hesitate to contact our Customer Assistance. Onlineassistance@ralphlauren.com.au
18. Customer Assistance
If you have any questions, comments or complaints about the goods you have ordered, please contact us at:
Ralph Lauren Australia Pty Ltd
Address: Level 6, 333 Kent St, Sydney, NSW 2000 Australia
Email: Onlineassistance@ralphlauren.com.au
If you would prefer to send us an email, you can do so by clicking here.
19. Limitation of Liability
Please note that nothing in these Terms of Sale affects your statutory rights under applicable laws as a consumer including statutory rights relating to defective or misdescribed goods. Where a product is defective or misdescribed you may have the right to request a repair, a replacement or a refund. For further information about your statutory rights, please contact your local consumer authority.
To the full extent permitted by law, neither Ralph Lauren nor any of its affiliates will be liable to you for any indirect or consequential loss or damage incurred by you under these Terms of Sale in connection with your purchase of any product through the Website. To the full extent permitted by law, we shall not be liable to you if we are prevented or delayed in the performance of any of our obligations to you if this is due to any cause beyond our reasonable control, including without limitation, act of God, explosion, flood, war and civil disturbance, strike, industrial action or stoppages of work, epidemics/pandemics, force majeure.
Nothing in these Terms of Sale shall limit or exclude our liability (i) for death or personal injury caused by our negligence, (ii) fraudulent misrepresentation, or (iii) any other liability which cannot be excluded or limited under applicable law.
20. General
Clause headings are for convenience only and do not affect the interpretation of these Terms of Sale. These Terms of Sale constitute the entire agreement and understanding between you and Ralph Lauren with respect to the purchase of products via the Website and supersede all prior communications between you and us.
If any provision of these Terms of Sale is unlawful, void, or for any reason unenforceable or invalid in a jurisdiction, then that provision: (i) is to be read down or severed in that jurisdiction to the extent of the issue; and (ii) that fact does not affect the validity and enforceability of that provision in another jurisdiction or of any remaining provisions.
Any failure or delay by us in enforcing (in whole or in part) any provision of these Terms of Sale will not be interpreted as a waiver of our rights or remedies.
21. Governing Law and Jurisdiction
These Terms of Sale shall be governed and construed in accordance with the laws of New South Wales, Australia. Disputes arising under or in connection with these Terms of Sale (including non-contractual disputes) shall be subject to the exclusive jurisdiction of the courts of New South Wales, Australia.
Thank you for shopping at ralphlauren.com.au.